Thursday, October 18

Note From SU

Original Message:

We are distressed to have discovered typographical errors in the Purely Pomegranate roll of our Purely Holiday wrapping paper, as well as the sheet of Holiday Harmony double-sided Designer Series paper featuring holiday phrases. The word "greetings" is missing the r, and the accent over the French "Noel" is improperly placed in both these products. Effective immediately, we are turning off the item code for the Purely Holiday wrapping paper (110146). This product will no longer be available. We are putting the Holiday Harmony Designer Series paper (110238) on backorder.

It's important to do all we can to maintain customer confidence in the light of this serious mistake. Our plan is as follows:

  1. We will refund the complete product price ($17.95) to every customer and demonstrator who bought the Purely Holiday wrapping paper. (This item included two rolls of wrapping paper, and only one roll is affected by this mistake.)
  2. We will provide a new 12-sheet pack of Holiday Harmony Designer Series paper, containing corrected sheets of the faulty paper, to every customer and demonstrator who has purchased that product. (Since 10 sheets of their original package are fine, those 10 sheets would be, in effect, free.)
  3. We are providing a refund on the wrapping paper because we cannot get it reprinted within a short time frame. We are replacing the Designer Series paper because we expect to have that problem corrected in about a week.

We are currently working to find out whether and how quickly we can gather the information we need to provide refunds and replacement packages of paper to the right people. We will give you more details as soon as possible on how we will carry out these refunds and replacements.
For your information, Stampin' Up! has not yet received any reports of these mistakes. We assume this is because people have not yet started wrapping Christmas packages or making Christmas scrapbook pages or cards using this particular paper. We are reporting to you now, before we have all the details of how we will carry out the refunds and replacements, so that we can minimize the number sold and contain the problem as best we can.
Please watch for more information on how we will carry out these refunds and replacements.

Newly Added:

You have asked if we can still sell the good rolls of Purely Holiday wrapping paper (with the River Rock base color). We can. You can order it in one-roll packages for $8.95, using item code 111995. We are delighted to make that paper available because it coordinates beautifully with the Purely Pomegranate Satin Ribbon (109863), Chocolate Chip Satin Ribbon (109862), and the "Hand-Selected" Accents & Elements (110228).


jodene said...

Thanks for posting this info!! I love your Peaceful Wishes card. Wonderful job!!

Melissa said...

Such awesome news! Woo-hoo!!

Stampin' Meg said...

LOL the greetings missing the "r" sounds like something that I would do!